You’ve got questions.
Ease has answers.
The Basics
What is Ease?
Ease is an innovative virtual pet behavior service providing specialized care to pet owners through a digital platform, in partnership with veterinarians nationwide.
How does Ease work?
Ease partners with veterinarians to address pet behavior issues. Pet owners receive comprehensive treatment plans, access to an extensive video library, unlimited 1:1 email support, and more.
How much does Ease cost?
Pet owners pay a one-time fee about 1/3 the cost of traditional in-person consultations. Ease is free for partner veterinarians.
Who benefits from Ease?
Ease serves pet owners seeking prompt, cost-effective behavior support for their pets and provides veterinarians with a reliable, efficient solution for managing behavior cases.
Which pets does Ease support?
Currently, Ease provides support exclusively for dogs and cats.
Can Ease address all pet behavior problems?
Ease specializes in common issues in dogs and cats, including challenges such as reactivity, house soiling, noise fears, and separation anxiety. We are continually expanding our services.
What about highly complex or unusual behavior cases?
Once referred by a veterinarian, our treatment plans are designed to assist most pets. Sometimes, we may suggest seeking additional in-person support from a board-certified veterinary behaviorist.
Can pet behavior issues be addressed virtually?
Certainly. Many pets with behavior issues feel more comfortable at home than in a clinic, making Ease an effective and convenient solution.
Does Ease replace the need for a veterinary behaviorist?
No, given the scarcity of veterinary behaviorists, Ease plays a supportive role, helping more pets and allowing specialists to prioritize patients who need their expertise the most.
Is Ease accessible outside of the U.S.?
As of now, Ease primarily focuses on the U.S. market. Check our website for updates on international availability.
Is my information secure on Ease’s platform?
Yes, Ease prioritizes user privacy, ensuring all shared information is secure and confidential.
How quickly does Ease respond to queries?
Ease strives for prompt responses, typically within 24 hours.
For Vets
What does it cost to become a partner vet or clinic?
Partnering with Ease is completely free for veterinarians, with the potential to benefit from additional revenue streams.
How user-friendly is Ease?
Think of Ease as the easiest referral you’ll ever make. Designed by veterinarians for veterinarians, our service is practical, tailored to your needs, and our specialists are readily available to assist you. We are passionate about living up to our name.
How do I become an Ease partner vet or clinic?
Enrollment is quick and easy. In less than a minute, initiate the process here to provide support for your patients through our behavior experts.
Does Ease conduct in-person exams or prescribe medication?
No, Ease serves as an online supplement, complementing in-person care by the pet’s primary veterinarian with an established VCPR (Veterinary-Client-Patient Relationship).
Will Ease poach my clients?
No, Ease is a specialty service that expands your offerings. You keep your clients, and we keep them happy.
Can a vet consult an Ease specialist?
Yes, partner veterinarians can consult an Ease specialist about active customers at any time for free.
How does Ease handle behavior questions from my clients?
Your clients receive on-demand education and unlimited email support from Ease, all included for a one-time fee. You won’t need to address behavior questions yourself.
Is there a waiting list for my clients?
No, Ease promptly delivers expert behavior support to your clients immediately upon purchase.
Is behavior important to my practice?
Absolutely. On average, 10 – 25% of cases may benefit from a referral to a behaviorist, which is essential for comprehensive pet care, client satisfaction, and patient retention.
Can I optimize my practice with Ease?
Certainly. Our partner clinics rely on Ease as a fast and dependable solution for addressing behavior concerns, making your practice more efficient and streamlined.
Will I receive my patient’s health records?
Yes, Ease seamlessly transfers patient records electronically to partner clinics and their clients.
Does Ease accept pet insurance, Care Credit, or Scratch Pay?
Not currently. Ease makes treatment more affordable, and customers are encouraged to contact their insurer for possible reimbursement.
For Pet Owners
What behavior problems does Ease address?
If your pet faces challenges with being left alone, noise fears, house soiling, or reactivity, consult your vet about how Ease can help. We are continually expanding our services to meet your pet’s needs.
What does a pet owner receive with Ease?
Pet owners benefit from treatment plans crafted by world-class veterinary behaviorists, access to an on-demand video library, personalized shopping lists for supplies, 1:1 email support, and more.
How much does Ease cost?
Our solutions are available at a one-time fee about 1/3 the cost of traditional in-person consultations.
How effective is Ease?
Highly effective. We’re confident our services will benefit you and your pet. If you ever feel differently, reach out anytime, and we’ll ensure your satisfaction.
What is a veterinary behaviorist?
Think of them as pet psychiatrists – specialized veterinarians trained to diagnose and treat complex behavioral issues through solutions like behavior modification, training, and medication. There are fewer than 100 in the world, but 3 at Ease.
How is Ease different from a dog trainer?
Ease stands out with solutions crafted by world-class veterinary behaviorists and top experts, ensuring a specialized and effective approach. While training is a crucial part of our offerings, it’s not the sole focus.
How do I know if Ease can help my pet?
It’s common to wonder whether your pet’s issue is too rare or severe to handle. The great news is that Ease specializes in addressing the most common behavior issues, and our team has successfully supported thousands of pets facing challenges like yours. While not every problem can be fully cured, many are treatable and manageable, paving the way for an improved quality of life for both you and your pet.
Why do I need a veterinary referral for Ease?
In many states, laws require an in-person visit to treat your pet. Plus, a collaborative partnership with your family vet ensures comprehensive care, including necessary tests and prescriptions.
How do I encourage my veterinarian to join Ease?
Encourage your vet to become an Ease partner by completing this quick and easy form on our website.
For Rare Question Askers
Got a less frequent question for us? We’d love to answer it.
You’ll hear back within two business days, but usually one.