TERMS AND CONDITIONS

These Terms and Conditions (the “Agreement”) pertain to the easepetvet.com website (together with its pages and features, the “Site”), as well as the products and services offered by Ease Pet Vet LLC, a Delaware limited liability company (“Ease”), and the veterinarians, veterinary practices, individuals, and businesses that are affiliated with Ease (together with Ease, “Company”) (collectively, the “Service”).

This Agreement is incorporated by reference in, and made an integral part of, the Clinic Enrollment Agreement, between you (or any representative or other individual aiding in your access, registration, and/or use of the Service) (collectively known as “Clinic,” “you,” or “your”), on one side, and Company on the other side. Both Clinic and Company are occasionally denoted herein as a “Party” individually and as the “Parties” collectively.

For the purposes of this Agreement, “Clinic” (and the associated terms “you” and “your”) refers to any veterinary practice in the United States or Canada associated with you, whether comprising multiple veterinarians and staff members or a solo practicing veterinarian, and includes all individuals, employees, agents, and representatives associated with your veterinary practice. For Clinics located in Canada, additional terms apply as set forth below in the Canada Addendum to Terms and Conditions, which forms part of this Agreement.

1. ACCEPTANCE OF TERMS AND CONDITIONS

A. Acceptance. Please read this Agreement carefully before using the Service because it constitutes a legally binding agreement between Clinic and Company. If Clinic does not accept and agree to this Agreement in its entirety, then Clinic is strictly prohibited from using the Service.

B. Modification. Company may supplement, amend, or otherwise modify this Agreement at any time. Such modifications will be posted on this or a similar page of the Site, emailed to the email address associated with Clinic’s User Account, or posted to its User Account and shall be deemed effective as of their stated effective or modification dates. It is Clinic’s responsibility to carefully review this Agreement each time it uses the Service.

2. COMPANY RESPONSIBILITIES

A. Customer Virtual Behavior Support. Company will provide virtual pet behavior education and support services to Clinic’s eligible clients who have been successfully transitioned to Company by Clinic and who have completed payment to Company in advance (each referred to as a “Customer” and collectively as the “Customers”), in accordance with its standard practices.

B. Medication Support for DVMs. For every paying Customer, Company will offer behavior medication support through an email consultation conducted by a validly licensed and credentialed Diplomate of the American College of Veterinary Behaviorists (a DACVB) with the prescribing veterinarian at Clinic. Any deviations from this support arrangement will be communicated to Clinic by Company in its discretion in advance of the applicable delivery of Service. Any additional support beyond such DACVB-to-veterinarian consultation may incur fees at Company’s discretion, with prior notice provided to Clinic before the applicable Service is rendered.

C. Eligibility Criteria. Medication support will only be given to duly licensed veterinarians operating within the United States or Canada who have accepted this Agreement, either directly or indirectly through Clinic, and who maintain a valid veterinary-client-patient-relationship or similar requirement satisfying the legal requirements of any applicable jurisdiction(s).

D. Clinic Support. Company will collaborate with Clinic, offering training, technical assistance, approved marketing materials, and other resources to facilitate Customer transitions and enhance Service benefits.

E. Quality of Service. Company strives to provide the highest quality Service and ensure Clinic satisfaction and will promptly address any Clinic concerns with the Service. Ease will seek feedback on the Service from Clinic and strive for the continuous improvement of the Service.

F. Billing and Collections. Company will conduct all billings and collections related to its provision of the Service, including directly charging Customers, and Clinic will have no responsibility for such billings and collections.

3. CLINIC RESPONSIBILITIES

A. Customer Transitions. In its sole discretion, Clinic will independently recommend Company to its eligible clients, understanding Company’s role as a virtual support company primarily providing education to Customers and DACVB-to-veterinarian consultations to Clinic’s licensed veterinarians.

B. Medical Judgment. The choice to recommend Company to its clients will be independently determined by Clinic’s licensed veterinarians, exercising their own medical judgment. This decision is not influenced by the terms stipulated in this Agreement and will be made in accordance with all applicable laws and regulations.

C. Medication. Clinic will maintain complete ownership of its client relationships, including maintaining responsibility for prescribing medication, performing examinations, and conducting necessary testing for its veterinary patients, even when these clients are also Customers of Company. When consulting with Ease, Clinic’s veterinarians will be validly licensed and will adhere to all applicable laws and regulations.

4. CLINIC USER ACCOUNT

A. Account Information. To secure the right to access and use the Service, including registration-only portions of the Site, including a “Vet Portal,” Clinic must maintain a user account (a “User Account”). Clinic is responsible for all activity that occurs under its User Account and is prohibited from authorizing or allowing any third party (other than its lawful agents or representatives) to access or use it. Accordingly, Clinic should take all steps necessary to protect its User Account details and access information (including its login name and password). Clinic should also maintain accurate, complete, and up-to-date information in its User Account (including, without limitation, maintaining a valid and current “primary contact” email address) because its failure to do so may result in its inability to access, use, and/or receive all or any part of the Service. For security purposes, Clinic will promptly notify Company if Clinic suspects a third party has gained access to or is using its User Account without authorization. Company has the unencumbered right to access and use, and to allow its agents, employees, representatives, contractors, and vendors to access and use, the information in Clinic’s User Account to facilitate the exercise and performance of Company’s rights and obligations under this Agreement, the operation of the Site, the performance of the Service, and/or any other rights, obligations, and services related to the subject matter of this Agreement.

B. Devices. Certain portions of the Site may be configured for, and Company may offer the Service through, computers, tablets, smart phones and/or other electronic devices, and this Agreement shall apply with equal force and measure to Clinic’s use of the Service through such devices. Company does not guarantee that the Site or any portions thereof will function on or in connection with any device, operating system, carrier, or network.

5. ELECTRONIC COMMUNICATIONS

A. Express Consent. Clinic expressly consents to Company sending or otherwise communicating with Clinic for any purpose (including, without limitation, for marketing, updates, newsletters, or other informational purposes) via any electronic means or forms as Company deems appropriate at its discretion, whether through the Site, Clinic’s User Account, personal communication, email, telephone, or by other electronic media means or forms. By giving such consent, Clinic agrees that no such communication shall violate the Telephone Consumer Protection Act, the CAN-SPAM Act, Canada’s Anti-Spam Legislation (CASL), or any other applicable laws, rules, or regulations. Clinic is not required to grant the foregoing consent as a condition to use the Service.

B. Email Opt-Out. Clinic may opt-out of receiving any emails or electronic communications as described above at any time by following the opt-out instructions in any such emails. Clinic acknowledges that opting out of receiving any such communications may impact its receipt, the success, and/or the performance of all or any part of the Site, its User Account, the Service, and/or its ability to receive certain messages and/or notifications from Company.

6. TERMS OF USE

A. Limitations on Use. Clinic agrees to use the Service only for purposes permitted by this Agreement, and only to the extent permitted by any applicable law, regulation, or generally accepted practice in any applicable jurisdiction.

B. No Resale of Service. Clinic agrees that it will not reproduce, copy, duplicate, sell, resell, rent, or trade the Service or any part thereof, for any purpose beyond those permitted by this Agreement. Clinic is strictly prohibited from directly selling or distributing the Service (which includes, but is not limited to, Company’s behavior plans and educational materials), in whole or in part, to its clients or any third parties.

7. PROPRIETARY RIGHTS. The Service and all elements and derivatives thereof (including, without limitation, the Site and all content, graphics, information, source codes, object codes, data, instructions, documentation, and expressions), as well as all copyrights, trademarks, service marks, trade secrets and other intellectual properties of the foregoing, are owned or permissibly used by Company. In no event will Clinic have or retain any rights, titles, or interests in or to the foregoing other than those limited rights expressly granted to Clinic under this Agreement. No rights or permissions granted to Clinic under this Agreement are coupled with an interest. Nothing contained in this Agreement shall be construed as a waiver or limitation of Company’s rights and remedies under applicable law. Clinic agrees that it will not use such proprietary information or materials in any way whatsoever except for use of the Service in compliance with this Agreement. No portion of the Service may be reproduced in any form or by any means, except as expressly permitted in this Agreement. Clinic further agrees that it will not remove, obscure, or alter any proprietary notices (including trademark and copyright notices) that may be affixed to or contained within the Site or the Service.

8. LICENSE OF THE SITE. Subject to the terms and conditions of this Agreement, and any associated registration obligations stipulated by Company, Company grants Clinic a limited, non-exclusive, personal, freely revocable, non-transferable, and non-sub-licensable license to access and view the various publicly displayed pages of the Site, along with the information and content found thereon. If Clinic has a User Account in good standing, then said license shall extend to the registration-only pages of the Site, including the Vet Portal. Clinic’s breach of this Agreement automatically terminates this license.

9. NON-VETERINARY SERVICES. Company provides educational content to Customers and facilitates DACVB-to-veterinarian consultations, which do not entail the practice of veterinary medicine. The online technological platform, associated applications, and non-veterinary related services and products are provided by Company as a service to Clinic and its clients.

10. RELATIONSHIP. In no event shall this Agreement, or the performance of a Party’s rights or obligations under this Agreement, create any type of fiduciary, franchise, agency, employment, independent contractor, partnership, or joint venture relationship between Clinic or Company.

11. TERM, TERMINATION, AND SURVIVAL

A. Term. This Agreement shall continue and remain in effect until it is terminated by either Party in accordance with the terms of this Agreement. The relationship between the Parties is designed to be nonexclusive and mutually beneficial, allowing Clinic and Company the flexibility to each discontinue collaboration at its discretion.

B. Termination by Clinic. Clinic may stop using the Service at any time and may terminate this Agreement upon written notice to Company via email at support@easepetvet.com.

C. Termination by Company. Company may suspend or terminate all or any part of the Service at any time, and without notice or recourse. Company will not be liable to Clinic or any third party for any loss or damage that arises from any such suspension or termination (including, for example, lost profits, lost opportunities, monetary damages, disruption in or loss of service, or loss of content).

D. Effects of Termination. Upon termination by either Party, Clinic forfeits all access to the Service, including its User Account and associated content.

E. Survival. If this Agreement is terminated for any reason, then all rights granted to Clinic under this Agreement shall automatically revert back to Company, and the following shall survive in perpetuity: (a) all defined terms under this Agreement; (b) all rights and privileges under this Agreement which were granted to and/or accrued in favor of Company and/or any of Company’s officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assigns, transferees, contractors, vendors or licensees as of the date of this Agreement’s termination; (c) all disclaimers, limitations of liability and limitations of remedies; and (d) all representations, warranties, covenants, certifications, releases, indemnifications and promises made by Clinic under this Agreement.

12. THIRD-PARTY CONTENT. Certain content, components, or features of the Service may include materials from third parties and/or hyperlinks to other websites, resources, or content. Since Company has no control over such third-party sites and materials, Clinic understands and agrees that Company will in no way be liable or responsible for any availability, content, advertising, products, or materials on or available from such sites or resources.

13. DISCLAIMERS AND LIMITATIONS

A. Applicability. Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation by service providers. To the extent such exclusions are specifically prohibited by applicable law, some of the exclusions set forth below may not apply to you. These disclaimers and limitations of liability shall apply to the maximum extent permitted by applicable law in the jurisdiction where the Clinic is located.

B. General Disclaimer. The Service, the performance of the Site, and all information, communications, content, features, products, and services offered, sold and/or licensed on or through the Service are provided to Clinic on an “as is,” “where is,” “as available,” and “with all faults” basis. Company does not make, nor has Company made, any representations or warranties of any kind or nature (whether direct or indirect, oral, or written or express or implied) to Clinic with respect to the Service. Company expressly disclaims any and all express warranties, implied warranties (including, without limitation, implied warranties of merchantability, fitness for a particular purpose, good faith and fair dealing, title, non-infringement, quality, accuracy, reliability and performance) and warranties arising from conduct, course of dealing, custom and usage in trade with respect to the Service. Company does not make, nor has Company made, any affirmation of fact or promise relating to the Service that have become any basis of this bargain. There are no warranties (whether express, implied, or otherwise) concerning the Service that extend beyond the face of this Agreement.

C. Limitation of Liability. In no event shall Company or any of Company’s officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assigns, transferees, contractors, vendors or licensees be held liable to (or be obligated to indemnify) Clinic or any third party for any direct, indirect, punitive or special damages (including, without limitation, legal costs, attorney fees, lost profits, replacement costs or repair costs) caused by or arising from or in connection with: (a) Clinic’s access, inability to access, registration with, inability to register with, use or inability to use the Service; (b) any hacking, denial of service attacks, data security breaches or other third-party conduct that may lead to a compromise of Clinic’s information or damage to Clinic’s device(s), software, operating system(s), file(s), carrier(s), network(s) or User Account; (e) any transmission, download or infection of any software, system, program, file, process, device, application or routine that may lead to a compromise of Clinic’s information or damage to Clinic’s Device(s), software, operating system(s), file(s), carrier(s), network(s) or User Account; (f) the fact that Clinic has relied on any information or content found on, through, or in relation to the Service or made or provided during the course of Clinic’s access or use of the Service; (g) any acts, errors or omissions of the veterinarians and behavior experts affiliated with Company; or (h) any products or services offered or sold by Company on or through the Service. If Clinic is dissatisfied with the Service, then Clinic’s sole and exclusive remedy against Company and Company’s officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assigns, transferees, contractors, vendors, and licensees (collectively, and together with Company, the “Released Parties”) is to discontinue Clinic’s access and use of the Service.

D. General Release of Claims. Clinic hereby releases and holds harmless the Released Parties from and against all claims that it has or may have against them for infringement, violation of the rights of privacy or publicity, defamation, disparagement, personal injury, property damage, negligence and/or any other legal theory arising from or in connection with the Service and/or the rights and privileges granted or conveyed by Clinic under this Agreement. Further, Clinic waives its right to, and in no event shall seek to, enjoin the Released Parties for any exercise of the rights or privileges granted or conveyed by Clinic under this Agreement. Clinic also hereby waives any rights it may have under Section 1542 of the California Civil Code and any other statute or common law principle of similar effect, which provides: “A general release does not extend to claims that the creditor does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

14. GOVERNING LAW; DISPUTE RESOLUTION. This Agreement shall be interpreted in accordance with and shall be governed by the substantive laws of the State of Delaware, United States of America. To the extent permitted by law, any dispute or controversy that arises out of or relates to this Agreement or any portion hereof (including without limitation this agreement to arbitrate, but excluding any action seeking temporary or permanent equitable relief, including specific performance, to cause the performance of or compliance with Clinic’s obligations hereunder) shall be settled exclusively by binding arbitration in San Francisco, CA, in accordance with the rules of the American Arbitration Association before one arbitrator who shall be selected jointly by an individual to be designated by each Party, or if such two individuals cannot agree on the selection of the arbitrator, who shall be selected by the commercial arbitration rules of the American Arbitration Association. The arbitrator shall have no power to modify the provisions of this Agreement, or to make an award or impose a remedy that is not available to a court of general jurisdiction sitting in the jurisdiction in which the arbitration is conducted, or that was not requested by a party to the claim or dispute, and the jurisdiction of the arbitrator is limited accordingly. The arbitrator shall apply the substantive internal law of the State of Delaware, including applicable statutes of limitation, except as otherwise required by law, and each party shall bear their own fees and expenses in connection with the arbitration, and the non-prevailing party shall bear the fees and expenses of the arbitrator. THE PARTIES EACH HEREBY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY CLAIM BASED UPON, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT. Clinic acknowledges and agrees that Company would be damaged irreparably in the event any of Clinic’s covenants or agreements in this Agreement were not performed in accordance with their specific terms or otherwise were breached or violated. Accordingly, Clinic agrees that, without any requirement for the posting of any bond or other undertaking and without the necessity of proving the inadequacy of money damages as a remedy, Company shall be entitled to an injunction or injunctions to prevent breaches or violations of the covenants or agreements in this Agreement and to enforce them specifically.

15. NOTICE. Unless otherwise expressly stated in this Agreement, Company may give or deliver all notices to Clinic by means of a general notice posted on this or a similar page of the Site, by email to the email address associated with Clinic’s User Account, or by posting to Clinic’s User Account, and shall be deemed effective as of their stated effective dates. Clinic may direct any questions about this Agreement or give or deliver all notices to Company by emailing support@easepetvet.com.

16. RELATIONSHIP. In no event shall this Agreement, the performance of a Party’s rights or obligations under this Agreement, the Service, or a Party’s visit to, access of, registration with or use of the Site create any type of fiduciary, franchise, agency, employment, independent contractor, partnership or joint venture relationship between Clinic or Company.

17. MISCELLANEOUS

A. Construction and Interpretation. This Agreement shall be construed to have been drafted by all the Parties, so that any rule of construction or interpretation that construes or interprets ambiguities against the drafter shall have no force or effect.

B. Headings. Section headings are inserted in this Agreement for reference and convenience only and shall not interpret, define, limit, or describe the scope, intent, terms, or conditions of this Agreement.

C. Severability. If any term or condition of this Agreement is deemed invalid or unenforceable by a court of law or arbitrator (as applicable) with binding authority, then the remaining terms and conditions shall not be affected and said court of law shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Agreement.

D. Entire Agreement. This Agreement, together with those additional terms, conditions, and policies referenced herein and/or made available herein by hyperlink, constitutes the entire agreement and understanding between the Parties with respect to the subject matter hereof; supersedes any prior agreements and understandings, if any, between the Parties with respect to such subject matter; and shall inure to the benefit of and be binding upon the Parties and their respective successors and assigns. The failure of Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

E. Last Modified. The foregoing information may change from time-to-time by supplementation, amendment, or modification of this Agreement. This Agreement, including the Canada Addendum to Terms and Conditions where applicable, was last modified on September 25, 2025.

CANADA ADDENDUM TO TERMS AND CONDITIONS
(applicable only to clinics located in Canada)

This Canada Addendum to Terms and Conditions (the “Addendum”) modifies and supplements the Ease Pet Vet LLC Terms and Conditions (the “Agreement”) for Clinics located in Canada (“Canadian Clinics” and individually, a “Canadian Clinic”). In the event of any conflict between this Addendum and the Agreement, this Addendum controls with respect to Canadian Clinics. Capitalized terms not otherwise defined here have the meanings given in the Agreement.

1. GOVERNING LAW; DISPUTE RESOLUTION. The Agreement specifies Delaware law and San Francisco arbitration. For Canadian Clinics, those provisions shall apply except as otherwise required by applicable Canadian law, in which case the laws and courts of the Province in which the Canadian Clinic is located shall apply. Arbitration in Canada shall only apply if mandated by law or if both Parties expressly agree in writing.

2. VETERINARY PRACTICES ACT. Ease does not establish a veterinary-client-patient-relationship (“VCPR”) in Canada. Medication decisions remain solely with the prescribing veterinarian licensed in the applicable Province. Any input from Ease or its Diplomates of the American College of Veterinary Behaviorists (DACVBs) is provided solely on a consultative basis to the Canadian Clinic’s veterinarian, except as otherwise required by applicable Canadian law.

3. PRIVACY AND DATA PROTECTION. Ease will collect, use, and disclose personal information of Canadian Clinics and their clients in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. To the extent of any conflict, Canadian privacy law shall prevail.

4. ELECTRONIC COMMUNICATIONS. For Canadian Clinics, all electronic communications are subject to Canada’s Anti-Spam Legislation (“CASL”). Each Canadian Clinic consents to receive commercial electronic messages from Ease, with the right to withdraw consent at any time using the unsubscribe mechanism provided. This supplements, and does not replace, the Agreement’s provisions regarding electronic communications.

5. LIMITATIONS OF LIABILITY. Any exclusions or limitations of liability in the Agreement shall apply except as otherwise required by the laws of the Province in which the Canadian Clinic is located.

6. LANGUAGE. The Parties acknowledge and agree that the Agreement and this Addendum are drawn up in English only, and no French version will be provided. Les parties reconnaissent et conviennent que le présent accord et l’avenant sont rédigés uniquement en anglais et qu’aucune version française ne sera fournie.

7. ACKNOWLEDGMENT. By continuing to use the Service, each Canadian Clinic agrees to this Addendum in addition to the Agreement.